Refund policy

O R D E R  I S S U E S

If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.

Please keep in mind that the products you are buying are handmade and have natural ingredients so they tend to have variations from batch to batch (slight changes in color for example).

Damages: If you receive a damaged item, contact us immediately at hello@quenchalp.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

R E F U N D S  +  E X C H A N G E S 

Due to the nature of our products, we cannot accept returns.

We will offer a replacement or a shop credit for certain circumstances. Please send us an email at hello@quenchalp.com with any concerns about your purchase so we can work something out.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.

Please note that Quench Alp is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Quench Alp.

P A Y M E N T

We offer secure online ordering via Shopify or PayPal.

Sales tax is required on orders shipped within the state of California at the local tax rate.